Hemva

Support

Email yda31416@gmail.com. Hemva is made by one person, who reads every message.

Helpful to include

  • your iPhone model and iOS version
  • the Hemva version, shown in the App Store under Version History
  • what you tapped and what happened, with a screenshot if you can

Please don't send photos of your clothes or yourself unless we ask for one to fix a problem.

Common questions

How do I restore Hemva Plus on a new iPhone?

Sign in to the App Store with the Apple Account you used to subscribe. In Hemva, open Profile, then AI & processing, then See Hemva Plus, and tap Restore Purchases. If AI was off, turn on Enable phone AI first so Plus can be linked to this iPhone.

How do I cancel or change my subscription?

On your iPhone, open Settings, tap your name, then Subscriptions, then Hemva. You can also tap Manage Subscription in the Hemva Plus screen. Plus continues until the end of the period you've paid for. Apple handles refunds at reportaproblem.apple.com.

How do I turn AI off?

Open Profile, then AI & processing, and turn off Enable phone AI. Nothing else is sent. Your wardrobe, cutouts, outfits and AI pictures you already have keep working. To keep AI on but stop it running by itself, switch off "Automatically organize new photos" and "Make a clean AI picture of each new piece" on the same screen.

How do I export or back up my wardrobe?

Open Profile and tap Export wardrobe backup, then save the file to Files, iCloud Drive or another place you choose. To bring it back, use Restore a backup on the same screen. Restoring replaces the wardrobe that's currently in the app, so export that first if you want to keep it.

How do I delete my data?

Your wardrobe lives on your iPhone. Deleting the Hemva app removes it, including photos, outfits and history. Export a backup first if you might want it again.

If you turned AI on, open Profile, then AI & processing, and tap Delete my AI data. That immediately erases your device registration, request records, allowance ledger and subscription link from Hemva's server (your photos are never stored there, and your wardrobe on your iPhone is untouched). If you've already deleted the app, email yda31416@gmail.com. Deleting the app or your AI data doesn't cancel a subscription. See the privacy policy for details.

Why did AI stop?

Usually because the AI allowance is used up. The free allowance is a one-time amount; Plus renews each subscription month. Hemva shows what's left in Profile, AI & processing. Occasionally AI is busy or unavailable for everyone for a while; try again later. Everything that doesn't need AI keeps working.

The AI picture doesn't look like my piece

AI pictures are made from your photo and can change details. Your original photo is always kept, and outfits are matched on the real piece. A clearer photo, flat or on a hanger with the whole piece in view, usually gives a closer result.

Is there an Android or web version?

Not yet. Hemva is for iPhone, on iOS 17 or later.